Good questions.
Clear answers.
Planning a website or looking for creative support? Find straightforward answers about our services, pricing, project timelines, payments and what to expect when working with Pensletech Solutions.
Frequently asked questions
Search the questions or choose a category. If you don't see your answer, contact our team and we'll guide you.
What types of websites does Pensletech build?
We build business and corporate websites, company profile websites, portfolio websites, landing pages, e-commerce websites and other websites tailored to a project's requirements. We discuss your goals and recommend a suitable approach before work begins.
Can you redesign or improve my existing website?
Yes. We can review an existing website and improve its visual design, mobile responsiveness, navigation, content presentation and user experience. The exact scope depends on the current website, platform and what you want to achieve. See our Website Redesign & Revamp service.
Will my website work on mobile phones and tablets?
Mobile responsiveness is part of our website design approach. We aim to make pages readable, navigable and usable across mobile phones, tablets and desktop screens, then check the layouts before handover.
Can you build an online store or accept enquiries through my website?
Yes. Depending on your needs, we can build product pages and e-commerce features, contact forms, enquiry buttons, WhatsApp links and other relevant functions. Payment integrations and other third-party features are confirmed during project planning.
Will I own my website after the project is completed?
Project ownership, deliverables, third-party licences and any ongoing service arrangements will be clarified in the project agreement. We explain what is included before work starts so you understand what will be handed over.
Can you update a website built by another developer?
Often, yes. We first review the website platform, available access, code quality and requested changes. If the existing setup has limitations or needs rebuilding, we'll explain the options before proceeding.
What graphic design and branding services do you offer?
Our creative services can include logo design, brand identity, flyers, promotional graphics, brochures, company profiles and other brand materials. The exact deliverables depend on the brief you approve. Visit Graphics & Branding for more details.
Can I request changes to a design?
Yes. The number and type of revisions should be agreed as part of the project scope. We encourage you to share clear feedback and references early so we can keep the work aligned with your brand and goals.
What do you need from me for video editing?
Usually, we need your footage, the purpose of the video, target platform, preferred duration, any brand assets, and examples of the style you like. Editing complexity, motion graphics, subtitles and turnaround are confirmed before work begins.
Can you create designs and videos for my business campaign?
Yes. We can discuss related creative deliverables such as promotional graphics and edited videos. If you also need advertising setup, we can scope that separately so you know what is included in each service.
Do you manage Google Ads campaigns?
We offer Google Ads setup and campaign support based on the agreed scope. Before launch, we'll discuss your goal, target audience, landing page, budget and how enquiries or other conversions may be measured. Advertising results depend on many factors and are not guaranteed.
Learn more on our Google Ads page.
Is your SEO service an advanced or monthly SEO package?
Our listed SEO Solutions service is focused on basic setup: connecting and verifying your website with Google Search Console and Bing Webmaster Tools, submitting an available sitemap and checking basic discoverability. Advanced SEO campaigns, extensive link building and ongoing monthly optimisation are not included in this basic setup.
See Basic SEO Setup for details.
Will Search Console or sitemap submission guarantee that my website ranks on Google?
No. These tools help search engines discover and monitor your website, but they do not guarantee indexing, a particular ranking or a specific amount of traffic. Search engines decide which pages to index and how to rank them.
How much do your services cost?
Pricing depends on the type of service, project scope, complexity, deliverables and timeline. We provide a quote based on your actual requirements before work begins. Contact us with a short description of what you need for an accurate estimate.
How long does a project take?
Timelines vary by project size, required features, feedback and how quickly content or approvals are supplied. We'll discuss an estimated timeline after understanding the brief and confirm the plan before starting.
Do I need to pay before work starts?
Payment terms are explained in the quote or project agreement. Work begins once the agreed initial payment and required project details are in place. Any milestones or balance payments will be communicated clearly.
What information should I prepare before requesting a quote?
Tell us what you want to achieve, which service you need, your preferred timeline and any relevant examples. For website projects, useful details include your business information, required pages, features, domain/hosting status and available content. You don't need to have everything ready to start a conversation.
Do you provide support after delivery?
Any post-delivery support, maintenance, updates or ongoing management should be agreed according to your project needs. We'll clarify what is included in your quote and discuss additional support separately where required.
How do I get started with Pensletech Solutions?
Start by contacting us with your project idea. We'll ask any necessary questions, recommend the relevant service, outline the scope and provide a quote for your review.
Still have a question about your project?
Tell us what you're planning. Our team will help you understand the next steps and which service best fits your needs.